terms of service

1. Acceptance of Terms

By accessing our website, booking consultations, or purchasing services (collectively, “Services”) from Hello Sleep, you agree to these Terms. Services include video/phone consultations, sleep plans, webinars, and support packages.

2. Services Overview

We offer:

• Hello Sleep (2-week support)

• Hello Reset (1-week support)

• Hello Baby (3 prepaid non-refundable phone calls, valid for 1 year)

• Hello Answers (30-min call for existing clients)

• Hello Roadmap (45-min call + sleep plan)

• Hello Insight (webinar series)

• Hello Feedback (45-min call + follow-up email)

Support periods (1-2 weeks) begin immediately after consultation and cannot be paused. Rescheduling is at consultant discretion.

Gift certificates must be used within two years from purchase

3. Payment Terms

• Full payment required upfront for all packages.

• Non-refundable policy: Fees are final once services commence. Exceptions apply only under Australian Consumer Law (e.g., major failure of service).

• Hello Baby calls expire 12 months after purchase.

4. Cancellations & Rescheduling

• Rescheduling: Requires 48 hours’ notice. Late requests may incur a 25% fee.

• Support pauses: Not permitted. If extenuating circumstances arise (e.g., hospitalisation), we may offer a discounted Hello Answers session.

• No-shows: Forfeited sessions without refund.

5. Client Responsibilities

You agree to:

• Consult a GP to rule out medical conditions affecting sleep training, and, where relevant, phase out nighttime feedings.

• Update Hello Sleep about health changes

• Disclose all child health information that could affect sleep  (e.g., allergies, diagnoses).

• Follow safe sleep guidelines (e.g., Red Nose Australia/AAP standards).

• Not redistribute sleep plans, webinars, or materials (intellectual property).